There’s been stories on the Internet with BestBuy’s terrifying warranty service. It looks like the store is having problems this time because Raelyn Campbell from DC, just filed a $54M lawsuit against them.

The story is simple. In 2006 Raelyn bought a laptop and paid $300 for extended warranty while in May the power switch broke. She had to get it back for service and was told that it will take two to six weeks (do those guys sleep at work or what?) to get it fixed. Though it wasn’t the best answer for her, she accepted. As you may have guessed nothing happened and she had no news about her laptop until August 24 when she decided to file a complaint letter to BestBuy. This was just the beginning and more delays came in.

Finally, the company admitted losing her laptop and here’s the big surprise. In exchange for the $1,000 laptop with a $300 extended warranty and lots of personal data on the hard drive, she was offered a $900 gift certificate to buy her out. I am sure she was either offended or resentful of the offer so decided to file a lawsuit for $54 million. At this point BestBuy understood that this is a serious problem and sweetened the deal: $2,100 and a $500 gift car. WOW! The lady said “see you in court”.

I think she has a chance of getting that kind of money considering the fact that there were personal data on the hard drive. She’ll probably win it, yes! What do you guys think?

MSNBC